We provide a dedicated aftercare and maintenance service for our clients, delivering responsive and reliable support all year round.
When delivering a project you need the reassurance that someone is on hand should anything go wrong. We’re committed to providing the best aftercare and maintenance services to meet your project needs, so you can be rest assured that we will take care of everything.
All of our aftercare engineers are manufacturer trained and hold all of the required accreditations to undertake the maintenance, repairs and servicing of mechanical and electrical systems installed by HBS and others. For renewable technologies we offer comprehensive O&M capabilities for both domestic and commercial installations.
Aftercare and maintenance services
- Boiler servicing
- Hot water cylinder servicing
- Heat pump servicing
- Landlord safety checks
- Gas inspections
- Reactive maintenance & reporting
- Inspection tests
- MVHR servicing
- NICEIC approved engineers
Renewable energy technologies
- Bespoke O&M packages
- Maintenance & servicing for solar PV, solar thermal & heat pumps
- Performance testing & fault diagnosis
- System inspections
Always on hand to help 24/7
You’ll have a dedicated aftercare manager, customer liaison officer, a quality control manager plus a team of engineers on-call, bringing you the best aftercare experience. All of our engineers are carefully selected for their industry knowledge and people skills, and are trained in-house to reach the level of aftercare management that we insist on for our clients.
Whether you’re in need of emergency repairs, general maintenance, a comprehensive O&M package, or perhaps you just have a question about one of our installations. It doesn’t matter what kind of aftercare support you require – we can provide it all.
“The aftercare team and your operatives are polite and professional, the team always provides me with booking dates, any follow up works required and advise when works are complete. I wouldn’t hesitate in recommending your services to other companies.”
Customer Relations Manager, Taylor Wimpey
“In the past 24 months that I have worked alongside HBS I have found them to be responsive, caring and very professional when it comes to dealing with our customers, particularly when issues arise out of hours nothing seems to be too much trouble.”
Customer Care Manager, Bargate Homes
“The service we receive from Aftercare is exceptional from the moment a call is logged through to completion. From the feedback I receive on appointment dates, parts ordered and completion of works I know exactly what is going on at all times, which makes my job so much easier.”
Customer Care Manager, Oakford Homes
“I would like to say how impressed we are with their organisation and the level of professionalism. The approach on customer service works shown by your team has made a huge effect on our customers and us. We look forward to another year working with the HBS.”
Customer Service Manager, Barratt Homes